Helpers vs Blockers or why attitude is the key of success for any customer oriented company

Friday 3:30 pm and lightly thinking how we are going to spend the weekend while finishing all weekly tasks. Suddenly all alarms are triggered and the unimaginable happens: your transport agency just tells you that the shipment of ingredients that should have arrived on that Friday has been blocked at customs without a definite date of departure and therefore will not arrive on time. Production will be irremediably delayed and therefore the delivery to your customer with the subsequent risk of stopping their production chain if they did not implement the good practice of keeping enough safety stock at their warehouse.

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Customer centric Business Model

There are different ways the companies can compete in the markets. The way they do that defines how the company is organized. One of the ways of competing is from the operations point of view. In that case they have to be very efficient in their operational costs because one of the key factors for their success is going to be the price.

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